About Community Options

Our Approach

Community Options is a leading mental health charity in London and the South East

Our mission is to enable people with mental health needs to work towards recovery and lead valued lives in their community.

Our focus is providing a quality service delivered by quality staff.

From our roots in registered care homes we have grown organically, adapting to the ever-changing needs of our clients and stakeholders to provide a range of flexible mental health support services.

In 2010 we merged with Heritage Care and took over the management of their Mental Health Services.

We can now provide gateway access to new services including learning difficulties support and elderly residential care.

Making recovery the focus of mental health services

Promoting the reality of recovery requires a positive and hopeful environment that encourages and values people as human beings. At Community Options we create positive environments that provide hope and promote the idea of recovery. Read more – our approach

We work with people who have a range of mental health needs, associated with mild anxiety and depression to severe and enduring mental health problems.

We specialise in supporting people with mental health needs both on a short-term intensive and continuing basis through our accommodation and community support services.

We specialise in training and development programmes on recovery approaches and recovery promoting competencies for mental health workers.

We manage a range of networks and activities that foster positive community relationships and supportive social networks.

Last year we supported some 700 individual clients and 23 separate service user groups. In total we provided 32,000 hours of community support and led over 120 recovery training events.

A Focus on Quality

We want our services to be of the highest quality for all our beneficiaries and to be a provider of choice to our sector partners. Quality and delivering value for money are at the core of all the services we provide. Read more – a focus on quality

Working in Partnership

We work in partnership with many organisations including PCTs, Local Authorities as well as national charities such as MIND and the Big Lottery Fund. Read more – working in partnership

Our Governance

Community Options is governed by a board of trustees consisting of 10 people.

Trustees are recruited from the local communities where the organisation operates and individuals with special knowledge or experience of mental health issues.

Help us improve

We would like to know what you think about our services and how you think we can make improvements. Read more – help us improve

Contact Community Options

You can contact us for general enquiries or you can contact the service you want from our services directory.

Our successes

We have helped many people on their road to recovery. Read some of their stories – our impact

“Many providers won’t take people if they have a combination of a mental-health and substance-use problem, so having somewhere that will accept and take people at the point where they’re trying to make good choices about the rest of their lives is crucial.

Good, intensive, community-based skilled rehabilitation reduces the number of people who need to go into hospital provision.”

Dr Geraldine Strathdee OBE, Clinical Director, Oxleas NHS Foundation Trust

“Community Options maintains flexibility in their service provision… is open to new ideas and continuous development and has been involved in the implementation of various new ways of working… has a person centred focus in relation to both service users and staff. The organisation operates a culture of inclusion.”

Serwaa Adomako, Senior Commissioning and contracts Officer- Mental health, Greenwich Council

“Community Options consistently performs at this level (Contractor’s performance exceeds contract requirements )on all contracts we hold. They are a key partner in the locality developing services and resources both within and outside of the contract to meet the local needs”

Claire Lynn Commissioner London Borough of Bromley

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