Measuring impacts, transforming lives

We always measure the impact that we have on the wellbeing of the people that use and deliver our services.

We also measure the impact that we make on the wider community in which services are delivered.

As part of our commitment to quality we capture these impacts in a variety of ways:

  • An annual ‘Service User & Stakeholder’ Survey
  • Comprehensive Unannounced Themed Assessment (CUTA) visits to all our services
  • Client Case Studies
  • Client ‘Entry and Exit’ Surveys
  • An annual ‘Staff Satisfaction’ Survey
  • A continuous open ‘Suggestions & Feedback’ procedure in all services

Armed with comprehensive feedback we pro-actively adapt and develop our services in direct response to the needs of the people that work within them or receive support from them.

Links | Mission Vision & Values | Management Team | Quality | Governance
Corporate Social Responsibility

  • Our impact – Accommodation Services
  • 98 %

    of people in our Accommodation Service would recommend us to someone else

  • 100 %

    of our Registered Services have achieved a minimum CQC rating of GOOD in ALL areas

  • 96 %

    of people say staff believed in their Wellbeing & Recovery in our 2016 survey

  • Our impact – Community Support Services
  • 651

    people across London supported by our Community Support Services in 2016

  • 86 %

    of people using these services feel that support has helped them improve their mental health

  • 94 %

    of people surveyed in 2016 say they would recommend us to someone else

  • Our impact - CEIS projects and groups
  • 97 %

    of people using CEIS services in 2016 say it has had a positive impact on their wellbeing

  • 88 %

    of people said services had enabled them to develop positive new relationships and social networks

  • 90 %

    of people participating in CEIS services said their confidence had increased as a result of taking part

  • How your donation helps
  • £3

    a week means someone can attend a singing for wellbeing session.

  • £ 21

    provides a volunteer with equipment for our Branching Out project

  • £ 30

    will fire the kiln after a Credo ceramic session

  • We provide quality assured services and employ only the finest calibre of staff to deliver them.
  • Community Engagement
    & Inclusion Services

  • Accommodation

  • Community
    Support Services

  • Training & Consultancy

  • Self Directed